Order Processing
Thank you for shopping with The Hayze Brand.

All orders are processed within 1–5 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will contact you via email.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

United States: 3–7 business days after shipment

Canada: 5–10 business days after shipment

International Orders: 7–21 business days after shipment

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear after your order has been dispatched.

International Shipping
We proudly ship to customers worldwide.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping costs.

Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.

The Hayze Brand is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible, and we will do our best to assist before the order is shipped.

Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

While we strive to ensure every order arrives safely, we cannot guarantee delivery dates once a package has been transferred to the shipping carrier.

Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the situation and work toward a satisfactory resolution.

Contact Us
If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team through our Contact Us page.

Thank you for choosing The Hayze Brand.
BE YOU.